FAQs

FAQs: You Asked, I Answered

Hey there! If you’ve got questions, you’re in the right place.

Whether you’re wondering about shipping times, custom orders, or how to care for your new print, this page covers the things I get asked the most. I’m all about transparency, good vibes, and making sure you feel confident about your purchase (and the process).

Take a scroll through the FAQs below. If you don’t see what you’re looking for, feel free to reach out, I’m always happy to help.

  • Who is Unfinished by Duncan?

    Unfinished by Duncan (UBD) is a woman-owned small business based in Peoria, Arizona owned by Shannon Duncan.

    I (Shannon) specialize in creating hand-drawn art prints inspired by traditional tattoo aesthetics with a macabre twist. My mission is to make art accessible to all, embracing inclusivity and celebrating the beauty in the unfinished.

    Meet the Duncan's 

  • Do you support the LGBTQIA+ community?

    Absolutely. Unfinished by Duncan is proud to be an LGBTQIA+ friendly and ally business. UBD celebrates diversity and inclusivity in all forms.
    - Safe Space Alliance
    - The Okra Project | Black Trans Led Mutual Aid
    - one-n-ten | Support for LGBTQ+ Youth

    - Office of Sex Trafficking Intervention Research | ASU School of Social Work

  • What products do you offer?

    UBD offers a range of hand-drawn art prints, including:

    • Art prints
    • Flash sheets
    • Coloring pages
    • Notebooks
    • Stickers
    • Cotton tote bags
    • Cards
    • Postcards
    • Custom commissions

    Each piece is crafted with care and attention to detail, reflecting UBD's unique artistic vision.

  • Where do you ship to?

    Currently, shipping is offered within the United States and its territories only.

    All orders are processed and shipped from our studio in Peoria, Arizona.

  • How long will it take to receive my order?

    Orders are typically processed within 3-5 business days. Shipping times vary depending on your location and the shipping method selected at checkout.


    You'll receive a tracking number once your order has shipped so you can monitor its progress.

  • What payment methods do you accept?

    The following payment methods are accepted:

    • Credit and Debit cards (Visa, MasterCard, American Express, Discover)
    • Shop Pay
    • Apple Pay
    • Google Pay


    All transactions are securely processed through Shopify's payment gateway.

  • What is your return policy?

    We want you to be completely satisfied with your purchase. If for any reason you're not happy, please contact us within 14 days of receiving your order.

    We accept returns on unused and undamaged items. Please note that return shipping costs are the responsibility of the customer.

  • Do you accept custom commissions?

    Yes! I love bringing your ideas to life. To request a custom commission, please fill out my Commission Request Form with as much detail as possible about your vision. I'll get back to you with pricing and timeline information.

    Commission Request Form 

  • How should I care for my print?

    To preserve the quality of your print:

    • Keep it out of direct sunlight to prevent fading.

    • Store it in a cool, dry place (if not going to use immediately).

    • Frame it behind glass to protect it from dust and damage.